Frequently Asked Questions
Everything you need to know about your Big Agnes gear and orders.
What is your return policy for apparel and gear?
We offer a 30-day return window for all unused items in their original packaging with tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your gear sooner for an upcoming adventure.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. Big Agnes products are guaranteed against manufacturing or material defects. If your gear fails due to a manufacturing defect, we will repair or replace it at our discretion.
How should I care for my Big Agnes technical apparel?
To maintain the integrity of technical fabrics, we recommend machine washing on a cold, gentle cycle with a mild detergent. Avoid fabric softeners and tumble dry on low heat or hang dry.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or phone.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installment payments.